Troubleshooting
When Connection Is Incomplete
How to find the incomplete step and recover without repeating the entire setup.
English localization is preserved as a draft. It uses the same claim IDs and status model as the Russian source, but remains noindex until editorial review.
Most issues belong to one stage: email, Telegram, UID, API validation, portfolio update or trading-contour connection. Dashboard should preserve completed steps and show the nearest available action.
Refresh once and check the specific stage. If status does not change or an error appears, send a Support request; the operator will see the user, request and problem context.
Common Reasons
- Email is not confirmed yet.
- Telegram is linked to another account or connection is incomplete.
- UID contains an error or is still under review.
- API validation did not complete or returned an error.
- Portfolio has not received fresh data.
- The trading contour has not sent current state confirmation.
What To Do
- Open Dashboard and find the first incomplete stage.
- Check entered data without sending secrets to chat.
- Refresh once and wait for a visible status.
- If state does not change, create a Support request with the step and error description.